On this episode of The Agency Rocket Show, hosts Liz Hunt and Chelsea Poppens share their experiences dealing with difficult clients and offer valuable advice on how to handle challenging situations. They emphasize the importance of clear communication, setting boundaries, and involving all key stakeholders in the discovery process. From working under tight deadlines to dealing with disrespectful clients, they discuss it all. Tune in to learn the difference between being kind and being nice, and how to maintain positive client relationships while protecting your team from unkind or bullying behavior.
[00:00:00] Difficult client experiences and overcoming challenges.
[00:03:23] Lack of communication and scope change.
[00:06:58] "Context and communication crucial for success."
[00:11:16] Difficult clients may not provide valuable feedback.
[00:15:57] Clients can be disrespectful and demeaning. Some are bullies.
[00:20:03] Communication is key for effective work.
[00:24:01] Overcommunicate, set expectations, handle difficult clients.
[00:28:44] Lead with questions, prioritize client needs.
[00:33:57] Difficult clients can be challenging, but loyalty and relationships are important.
[00:37:29] Difficult client experiences and setting boundaries.
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